helpNINJA – AI Customer Support Platform
AI-powered support platform that reduces resolution time by 80%, achieves 98% first-contact resolution, and enables <15 minute deployment with white‑label capability and 50+ integrations.
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My Role
Architecture, full‑stack engineering, product strategy
Technology Stack
Key Metrics
- •80% faster resolution
- •98% first-contact resolution
- •1000+ teams
- •<15 min setup
The Challenge
Customer support teams are drowning in repetitive queries while customers wait hours (or days) for simple answers. Traditional chatbots are frustrating and obviously robotic. Building custom AI support requires months of development and deep technical expertise most teams don't have.
Meanwhile, support costs scale linearly with growth—every new customer means more tickets, more agents, and higher operational overhead. Companies need a solution that delivers human-quality support at machine speed, without the complexity of building it themselves.
The Solution
helpNINJA is an AI-powered customer support platform that reduces resolution time by 80% and achieves 98% first-contact resolution. It understands your business context, learns from your documentation, and delivers human-quality responses instantly.
The platform deploys in under 15 minutes with a single line of code. It handles 80% of queries automatically, escalating complex issues to your team with full conversation context. White-label capabilities make it perfect for agencies, and 50+ integrations connect with the tools teams already use. It's enterprise-grade AI support without the enterprise complexity.
Trusted by Growing Teams
Resolution Rate
Issues resolved on first contact
Happy Teams
Growing every day
Response Time
Average first response
Customer Rating
Based on 2,500+ reviews
Key Features
AI Chat Support
Deploy intelligent conversations that understand your business context and customer needs. 80% faster response times with human-quality interactions.
Smart Escalations
Seamlessly route complex issues to human experts with full conversation context. Zero missed priority tickets.
Analytics Dashboard
Real-time insights into support performance, customer satisfaction, and team efficiency. Complete visibility into every interaction.
White-Label Ready
Customize every aspect of the experience to match your brand perfectly. 100% customizable interface and branding.
Easy Integrations
Connect with Slack, Zendesk, and 50+ other tools your team already uses. Seamless workflow integration.
Quick Setup
From signup to production-ready AI support in under 15 minutes. No complex setup or developer resources needed.
From Setup to Success in Three Simple Steps
Connect Your Data
Upload docs, link your knowledge base, or connect your website. The AI learns your business context in minutes.
Deploy Instantly
Copy one line of code and your AI support is live. No complex setup, no developer resources needed.
Watch It Work
AI handles most queries instantly. Complex issues are escalated to your team with full conversation context.
Why Teams Prefer helpNINJA
Faster Issue Resolution
AI handles 80% of queries instantly, escalating complex issues with full context to your team. Average resolution time drops from hours to seconds.
Scale Your Team Efficiently
Handle 10x more support requests without proportionally growing your team size. Support costs grow sublinearly with customer base.
Deploy in Minutes
No complex setup required. Get enterprise-grade AI support running in under 15 minutes with a single line of code.
24/7 Availability
AI support never sleeps. Provide instant responses to customers around the globe, any time of day or night.
Technical Stack
Next.js 14 App Router
Server components and streaming for optimal performance
TypeScript
End-to-end type safety across the entire platform
Edge Functions
Global distribution for sub-30ms response times
AI/LLM Integration
Advanced language models for human-quality responses
PostgreSQL + Vector Search
Semantic search across knowledge bases and documentation
Real-time WebSockets
Instant message delivery and live chat capabilities
The Result
helpNINJA has transformed customer support for 10,000+ teams worldwide. Companies report 80% faster resolution times, 98% first-contact resolution rates, and dramatic reductions in support costs. Customer satisfaction scores consistently improve as response times drop from hours to seconds.
The platform's white-label capabilities have made it particularly popular with agencies who can offer AI support as their own branded service. With 50+ integrations and enterprise-grade security, helpNINJA scales from startups to Fortune 500 companies—all with the same 15-minute setup process.